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I want to personally reach out as we come together to navigate the ever-evolving Coronavirus (COVID-19) Pandemic.

Above all, I want to express my hope that you, your family, and friends are healthy and in the safety of your home. In these unprecedented times, it is vital that we make the necessary adjustments and follow the guidelines of the authorities and the World Health Organization.

I would also like to take this time to reiterate the commitment of Airtel Rwanda to continue serving you in these unprecedented times.

As communicated earlier, we have made swift adjustments to make sure that our services remain available to you in these unusual times.

I wanted to share some of the steps we are taking and what these mean for you.

1) AIRTEL MONEY – We have waived transaction fees on Person to Person Transfer of funds, waived fees to allow you to Pull and Push money from your bank, eliminating the need to visit a physical branch or ATM.

Additionally, we have increased the daily transaction limit to 1,500,000 and made it possible so that customers who need a higher limit to visit any of our branches across the country and have the limit increased to 4,000,000 RWF per day.

Essentially, we have made it possible for you to embrace the cashless movement that has the full support of the Rwandan Government.

2) PRODUCTS – To make working or studying from home seamless, we have made available several Voice and Internet products on the backbone of our fast, newly modernized network across the country.

These products include Tera Stori, which gives you enough minutes to talk across all Rwandan Networks, Internet Bundles that give you the highest volume and value in the country and the recently launched Byose Packs that introduce a new idea of a single pack that caters for all your communication needs. Additionally,

we have offered Rwandans free SMS so that they can stay in touch with their families and friends regardless of where they may be.

Coronavirus Pandemic has created an unexpected and unprecedented global shift to work-from-home and study-from-home situations for millions of people. Learning institutions have come to a halt as students continue to worry about how this will impact their academic life.

In partnership with @Rwanda ICT and @Rwandaedu, Airtel Rwanda has availed free access to the some of the e-learning portals to help students to be more productive studying remotely on this portals.,

Given that communication is an essential necessity, Airtel has ensured that our service centers open to serve you from 8AM to 3PM,our agents are sensitized on the COVID-19 virus and are observing the safety protocols as they continue to serve you.

In summary, the situation has proved to be fluid and ever changing and as such, we continue to engage with the experts and government authorities to ensure that we continue to serve you in the best possible way.

I wish you all good health and look forward to meeting and exceeding your expectation regardless of the challenges that we all face as a country and I am sure that we will emerge from this crisis, stronger and united.

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